Process Mining Maturity Assessment – Critical Success Factors

Ioannis Boules – Department of Financial and Management Engineering, Engineering School, University of the Aegean, Greece

Xanthi Tsipoura – Department of Financial and Management Engineering, Engineering School, University of the Aegean, Greece

Michail Glykas – Department of Financial and Management Engineering, Engineering School, University of the Aegean, Greece

Abstract

In this paper, we present a literature survey of Process Mining and its identified implementation. The aim is the identification of the most prom­inent Critical Success Factors that should be achieved for successful pro­cess mining implementation. We concluded with ten proposed critical suc­cess factors that should be assessed in any process mining implementation. We also elaborate on the role of process mining in business process manage­ment and its contribution in resolving identified drawbacks.

LIMEN Conference

8th International Scientific-Business Conference – LIMEN 2022 – Leadership, Innovation, Management and Economics: Integrated Politics of Research – CONFERENCE PROCEEDINGS, Hybrid (EXE Budapest Center, Budapest, Hungary), December 1, 2022,

LIMEN Conference proceedings published by the Association of Economists and Managers of the Balkans, Belgrade, Serbia

LIMEN Conference 2022 Conference proceedings: ISBN 978-86-80194-66-0, ISSN 2683-6149, DOI:  https://doi.org/10.31410/LIMEN.2022

Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission. 

Suggested citation

Boules, I., Tsipoura, X., & Glykas, M. (2022). Process Mining Maturity Assessment – Critical Success Factors. In V. Bevanda (Ed.), International Scientific-Business Conference – LIMEN 2022: Vol 8. Conference proceedings (pp. 151-166). Association of Economists and Managers of the Balkans.  https://doi.org/10.31410/LIMEN.2022.151

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