Ioannis Boules – Department of Financial and Management Engineering, Engineering School, University of the Aegean, Greece

Xanthi Tsipoura – Department of Financial and Management Engineering, Engineering School, University of the Aegean, Greece

Michail Glykas – Department of Financial and Management Engineering, Engineering School, University of the Aegean, Greece

Process mining;
Maturity assessment;
Critical success factors;
Literature survey



In this paper, we present a literature survey of Process Mining and its identified implementation. The aim is the identification of the most prom­inent Critical Success Factors that should be achieved for successful pro­cess mining implementation. We concluded with ten proposed critical suc­cess factors that should be assessed in any process mining implementation. We also elaborate on the role of process mining in business process manage­ment and its contribution in resolving identified drawbacks.

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8th International Scientific-Business Conference – LIMEN 2022 – Leadership, Innovation, Management and Economics: Integrated Politics of Research – CONFERENCE PROCEEDINGS, Hybrid (EXE Budapest Center, Budapest, Hungary), December 1, 2022,

LIMEN Conference proceedings published by the Association of Economists and Managers of the Balkans, Belgrade, Serbia

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Suggested citation

Boules, I., Tsipoura, X., & Glykas, M. (2022). Process Mining Maturity Assessment – Critical Success Factors. In V. Bevanda (Ed.), International Scientific-Business Conference – LIMEN 2022: Vol 8. Conference proceedings (pp. 151-166). Association of Economists and Managers of the Balkans.


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