Ioannis Boules – Department of Financial and Management Engineering, Engineering School, University of the Aegean, Greece
Xanthi Tsipoura – Department of Financial and Management Engineering, Engineering School, University of the Aegean, Greece
Michail Glykas – Department of Financial and Management Engineering, Engineering School, University of the Aegean, Greece
Keywords:
Process mining;
Maturity assessment;
Critical success factors;
Literature survey
Abstract
In this paper, we present a literature survey of Process Mining and its identified implementation. The aim is the identification of the most prominent Critical Success Factors that should be achieved for successful process mining implementation. We concluded with ten proposed critical success factors that should be assessed in any process mining implementation. We also elaborate on the role of process mining in business process management and its contribution in resolving identified drawbacks.
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LIMEN Conference
8th International Scientific-Business Conference – LIMEN 2022 – Leadership, Innovation, Management and Economics: Integrated Politics of Research – CONFERENCE PROCEEDINGS, Hybrid (EXE Budapest Center, Budapest, Hungary), December 1, 2022,
LIMEN Conference proceedings published by the Association of Economists and Managers of the Balkans, Belgrade, Serbia
LIMEN Conference 2022 Conference proceedings: ISBN 978-86-80194-66-0, ISSN 2683-6149, DOI: https://doi.org/10.31410/LIMEN.2022
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Boules, I., Tsipoura, X., & Glykas, M. (2022). Process Mining Maturity Assessment – Critical Success Factors. In V. Bevanda (Ed.), International Scientific-Business Conference – LIMEN 2022: Vol 8. Conference proceedings (pp. 151-166). Association of Economists and Managers of the Balkans. https://doi.org/10.31410/LIMEN.2022.151
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