fbpx

Saša Virijević Jovanović – Modern Business School, Terazije 27, Belgrade, Serbia

Goran Dašić – Modern Business School, Terazije 27, Belgrade, Serbia

7th International Scientific-Business Conference – LIMEN 2021 – Leadership, Innovation, Management and Economics: Integrated Politics of Research – CONFERENCE PROCEEDINGS, Online/virtual, December 16, 2021, published by the Association of Economists and Managers of the Balkans, Belgrade; Printed by: SKRIPTA International, Belgrade, ISBN 978-86-80194-54-7, ISSN 2683-6149, DOI: https://doi.org/10.31410/LIMEN.2021

Keywords:
Digital marketing mix;
Digital marketing;
Consumer behaviour;
Digital experience

DOI: https://doi.org/10.31410/LIMEN.2021.243

Abstract

Considering that digital technologies have become an essential ele­ment of everyday consumer life, modern marketing has shifted to new, digital models that provide different possibilities for marketing mix development. The advent of the Internet, and particularly Web 2.0. technologies have significant­ly influenced all elements of the marketing mix, regardless of whether organ­izations are directly involved in e-commerce or not. The paper analyses the strategic frameworks of the marketing mix from the context of consumer be­haviour, and their user experience in the digital environment. The research aim is to indicate the opportunities of digital technologies for marketers when de­ciding about product differentiation, price strategies, online communication tools and distribution channels to deliver value to consumers. In addition, the paper provides an insight into current literature dealing with the implications of digital technology and media on the digital marketing mix.

Download file

LIMEN Conference

Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission. 

References

AMA, What is Digital Marketing? https://www.ama.org/pages/what-is-digital-marketing, vis­ited 10/12/2021

Bhattacharjee, S., Gopal, R. D., Marsden, J. R., and Sankaranarayanan, R. (2011). Digital goods and markets: Emerging issues and challenges. ACM Trans. Manag. Inform. Syst. 2, 2.

Borden, N.H. (1964). The concept of the Marketing Mix. Journal of Advertising Research, June, 4 (2) pp 2-7 reprint Harvard Business School, Journal of Advertising Research, Classics, Volume II, September 1984, Oxford

Booms, B. and Bitner, M. (1981). Marketing strategies and organisation structures for service firms, in J. Donnelly and W. George (eds), Marketing of Services, New York: American Marketing Association

Juon, C., Greiling D., and Buerkle C., (2015). Internet Marketing Start to Finish. Que Publishing

Chaffey, D. & Ellis-Chadwick, F. (2016). Digital marketing, Strategy, Implementation and Practice. London: Pearson

Chaffey, D. & Smith, PR. (2017). Digital Marketing Excellence. New York: Routledge

Culliton, J.W. (1948). The Management of Marketing Costs. Division of Research, Graduate School of Business Administration, Boston, MA: Harvard University

Ghosh, S. (1998) Making business sense of the Internet, Harvard Business Review (March– April), 127–35.

Hollensen, S., Kotler, P., & Opresnik, M. O. (2017). Social Media Marketing. A Practitioner Guide. Opresnik Management Consulting

Išoraitė, M. (2016) Marketing Mix Theoretical Aspects, International Journal of Research – GRANTHAALAYAH, 4 (6), 25-37

Jones, B., Temperley, J. & Lima, A. (2009). Corporate reputation in the era of Web 2.0 the case of Primark. Journal of Marketing Management, 25 (9/10), 927–939.

Kotler, P. T., Armstrong, G., Harris, L.C., He, H. (2020). Principles of Marketing, Eighth Euro­pean edition. Harlow: Pearson Education

Krämer, A., Kalka, R. (2016). How Digital Disruption Changes Pricing Strategies and Price Models, in Khare, A., Stewart, B. & Schatz, R. (eds.), Phantom Ex Machina Digital Dis­ruption’s Role in Business Model Transformation. Springer.

McKinsey & Company (2017). Customer experience: New capabilities, new audiences, new opportunities. USA: McKinsey & Company

McKinsey (2020) https://www.mckinsey.com/business-functions/mckinsey-digital/our-in­sights/whats-next-for-digital-consumers, visited 17.12.2021.

McCarthy, E. J. (1964). Basic Marketing. IL: Richard D. Irwin.

Napierkowski, S. (2020). How to Explain Digital Products and Bring Them to Life – https://in­novatemap.com/resource/how-to-explain-digital-products-and-bring-them-to-life/ visited 12.12.2021

Statista Research Department, Nov 9, 2021, https://www.statista.com/topics/6408/music-stream­ing/#dossierKeyfigures, visited 15.12.2021.

Singh, A., Agrariya, K. and Deepali, I. (2011) What really defines relationship marketing? A review of definitions and general and sector specific defining constructs, Journal of Rela­tionship Marketing, 10(4), 203 37

Wang Y., K.L. Wang, J. T. Yao (2009). Marketing mixes for digital products: a study of the mar­ketspaces in China, International Journal of Technology Marketing, 4(1):15-42.

Connect with us

Association of Economists and Managers of the Balkans – UdEkoM Balkan
179 Ustanicka St, 11000 Belgrade, Republic of Serbia

https://www.udekom.org.rs/home

Udekom Balkans is a dynamic non-governmental and non-profit organization, established in 2014 with a mission to foster the growth of scientific knowledge within the Balkan region and beyond. Our primary objectives include advancing the fields of management and economics, as well as providing educational resources to our members and the wider public.

Who We Are: Our members include esteemed university professors from various scientific disciplines, postgraduate students, and experts from ministries, public administrations, private and public enterprises, multinational corporations, associations, and similar organizations.

Building Bridges Together: Over the course of ten years since our establishment, the Association of Economists and Managers of the Balkans has established impactful partnerships with more than 1,000 diverse institutions across the Balkans region and worldwide.

LIMEN conference publications are licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.