Thaleia Dima – Department of Financial and Management Engineering, University of the Aegean, Chios, Greece

Maria Vitzilaiou – Department of Financial and Management Engineering, University of the Aegean, Chios, Greece

Michail Glykas – Department of Financial and Management Engineering, Engineering School, University of the Aegean, Greece

Critical Success Factors (CSFs);
Quality Management (QM);
Glykas Quality Compass (GQC)



Performance Improvement is high on the agenda of most orga­nizations worldwide. A growing number of improvement models are now available, and it is necessary to adopt an approach to earn the most attrac­tive organizational excellence performance. One such practice is implement­ing the EFQM Excellence model, which is a self-assessment framework for determining the strong and weak points and measuring areas of improve­ment of an organization across continuous quality improvement. EFQM Ex­cellence Model is used by any kind of organization regardless of size, sec­tor, maturity and structure. Following the identification of the most known CSFs, we present the Glykas Quality Compass (GQC), a novel methodology for assessing the Quality Management Maturity that assesses implemen­tation projects holistically and thoroughly using a matrix of critical success factors (CSFs) and enablers. The proposed methodology for maturity assess­ment might be specifically applied to the four quality management catego­ries: Total Quality Management, Quality Standards, Quality Methodologies and Excellence Awards

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8th International Scientific-Business Conference – LIMEN 2022 – Leadership, Innovation, Management and Economics: Integrated Politics of Research – CONFERENCE PROCEEDINGS, Hybrid (EXE Budapest Center, Budapest, Hungary), December 1, 2022,

LIMEN Conference proceedings published by the Association of Economists and Managers of the Balkans, Belgrade, Serbia

LIMEN Conference 2022 Conference proceedings: ISBN 978-86-80194-66-0, ISSN 2683-6149, DOI:

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Suggested citation

Dima, T., Vitzilaiou, M., & Glykas, M. (2022). EFQM Excellence Model – A Systematic Literature Review. A Proposal FOR a Maturity Assessment Framework. In V. Bevanda (Ed.), International Scientific-Business Conference – LIMEN 2022: Vol 8. Conference proceedings (pp. 167-178). Association of Economists and Managers of the Balkans.


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