Thaleia Dima – Department of Financial and Management Engineering, University of the Aegean, Chios, Greece
Maria Vitzilaiou – Department of Financial and Management Engineering, University of the Aegean, Chios, Greece
Michail Glykas – Department of Financial and Management Engineering, Engineering School, University of the Aegean, Greece
Keywords:
EFQM;
Critical Success Factors (CSFs);
Enablers;
Quality Management (QM);
Glykas Quality Compass (GQC)
Abstract
Performance Improvement is high on the agenda of most organizations worldwide. A growing number of improvement models are now available, and it is necessary to adopt an approach to earn the most attractive organizational excellence performance. One such practice is implementing the EFQM Excellence model, which is a self-assessment framework for determining the strong and weak points and measuring areas of improvement of an organization across continuous quality improvement. EFQM Excellence Model is used by any kind of organization regardless of size, sector, maturity and structure. Following the identification of the most known CSFs, we present the Glykas Quality Compass (GQC), a novel methodology for assessing the Quality Management Maturity that assesses implementation projects holistically and thoroughly using a matrix of critical success factors (CSFs) and enablers. The proposed methodology for maturity assessment might be specifically applied to the four quality management categories: Total Quality Management, Quality Standards, Quality Methodologies and Excellence Awards
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LIMEN Conference
8th International Scientific-Business Conference – LIMEN 2022 – Leadership, Innovation, Management and Economics: Integrated Politics of Research – CONFERENCE PROCEEDINGS, Hybrid (EXE Budapest Center, Budapest, Hungary), December 1, 2022,
LIMEN Conference proceedings published by the Association of Economists and Managers of the Balkans, Belgrade, Serbia
LIMEN Conference 2022 Conference proceedings: ISBN 978-86-80194-66-0, ISSN 2683-6149, DOI: https://doi.org/10.31410/LIMEN.2022
Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission.
Suggested citation
Dima, T., Vitzilaiou, M., & Glykas, M. (2022). EFQM Excellence Model – A Systematic Literature Review. A Proposal FOR a Maturity Assessment Framework. In V. Bevanda (Ed.), International Scientific-Business Conference – LIMEN 2022: Vol 8. Conference proceedings (pp. 167-178). Association of Economists and Managers of the Balkans. https://doi.org/10.31410/LIMEN.2022.167
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