Enhancing Security in the Age of Electronic Public Services in Albania

Jorgo Çipa – University of Tirana, Faculty of Economy, Department of Statistics and Applied Informatics, Rruga Arben Broci, 1, 1001, Tirana, Albania

Kozeta Sevrani – University of Tirana, Faculty of Economy, Department of Statistics and Applied Informatics, Rruga Arben Broci, 1, 1001, Tirana, Albania

Abstract: The rapid digitization of public services has revolutionized the way government entities provide services to their citizens and business­es. During the last 10 years, Albania has made significant progress in elec­tronic governance through the establishment of the e-Albania portal. In­creased accessibility, transparency, time and cost efficiency are some of the advantages of electronic public services. Although this system has rad­ically changed citizens’ access and their trust in public electronic services, this transformation has brought significant concerns related to the securi­ty of the systems and especially to the protection of personal data. Consid­ering the fact that such systems are the target of many cyber-attacks, makes the security of these systems a very critical component. This paper provides an overview of the progression of digital services in Albania offered by the aforementioned portal. It highlights both the advantages and disadvantag­es associated with exclusively delivering public services through electronic channels.

LIMEN Conference

9th International Scientific-Business Conference – LIMEN 2023 – Leadership, Innovation, Management and Economics: Integrated Politics of Research – CONFERENCE PROCEEDINGS, Hybrid (Graz University of Technology, Graz, Austria), December 7, 2023

LIMEN Conference Proceedings published by the Association of Economists and Managers of the Balkans, Belgrade, Serbia

LIMEN Conference 2023 Conference Proceedings: ISBN 978-86-80194-78-3, ISSN 2683-6149, DOI: https://doi.org/10.31410/LIMEN.2023

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