José Vestia – Polytechnic Institute of Setúbal, Portugal
Leonilde Reis – Polytechnic Institute of Setúbal, Portugal
7th International Scientific-Business Conference – LIMEN 2021 – Leadership, Innovation, Management and Economics: Integrated Politics of Research – CONFERENCE PROCEEDINGS, Online/virtual, December 16, 2021, published by the Association of Economists and Managers of the Balkans, Belgrade; Printed by: SKRIPTA International, Belgrade, ISBN 978-86-80194-54-7, ISSN 2683-6149, DOI: https://doi.org/10.31410/LIMEN.2021
Keywords:
IT project;
ERP;
SAP;
Agile;
SCRUM;
Authorizations
Abstract
Organizations are currently dependent on Information and Communication Technologies. In this sense, Enterprise Resource Planning and Systems, Applications and Products in Data Processing have had great organizational relevance over time, given the ability to aggregate and manage the information underlying the business. The underlying objectives of the paper focus on presenting the importance of ticket management within the scope of a service inserted and supported by the Agile methodology, more specifically in the management of access for ERP SAP users within the scope of an IT project. The methodology adopted is based on Agile SCRUM and the practice established in the organization under study. The main results emphasize that, given the complexity of Enterprise Resource Planning and Systems, Applications and Products in Data Processing, organizations are confronted with the dynamics inherent in the management of Information and Communication Technologies projects.
Download file
LIMEN Conference
Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission.
References
ABAP (2022). Authorization Concept (SAP Library – Identity Management). https://help.sap. com/saphelp_me60/helpdata/en/52/671285439b11d1896f0000e8322d00/content.htm?no_ cache=true. Retrieved 6 January 2022.
Anzilago, M., Zanin, D., Bezerra, C., (2017). Vantagem Competitiva na utilização de Sistemas de Informação: Enterprise resource planning (ERP), XI Congresso ANPCont.
Bradford, M. (2015). Modern ERP: Select, Implement, & use today ́ sAdvanced Business Systems. North Carolina: Poole College of Management North Carolina.
Costa, M., (2017). Estudo de dados industriais no contexto de mobility SAP Hana. Faculdade de Engenharia do Porto.
Lei, H., Ganjeizadeh, F., Jayachandran, P. K. & Ozcan. P. (2015). A Statistical Analysis of the effects of Scrum and Kanban on Software Development Projects. Robotics and Computer – Integrated Manufacturing.
Massari, V. (2016). Agile Scrum Master no gerenciamento avançado de projetos – Base para certificação EXIN Agile Scrum Master, Rio de Janeiro, Brasport.
Ribeiros, D. (2018). Melhoria no Processo de Gestão de Stocks na empresa Rolear SA – Parametrização e implementação do processo SAP. Universidade do Algarve, Faculdade de Economia.
Suthertland, J. (2014). A Arte de Fazer o Dobro do Trabalho na Metade do Tempo. São Paulo – SP: Leya.
Valentim, O., Politano, P., Pereira, N., Filho, T., (2014). Análise comparativa entre a implementação e atualização do sistema ERP R/3 da SAP considerando os fatores críticos de sucesso descritos na literatura: um estudo de caso em uma empresa do segmento de bebidas, Gest. Prod., São Carlos, v. 21, n. 1, p. 111-124.
Wagner, F. Mathaess, K. (2015). The Road to SAP S/4HANA Transition and deployment options for SAP S/4HANA. https://www.academia.edu/25032666/The_Road_to_SAP_S_4HANA_Transition_and_deployment_options_for_SAP_S_4HANA_Frank_Wagner_Kim_ Math%C3%A4%C3%9F_SAP_SE
Waldock, B. (2015). Being Agile in Business: Discover Faster, Smarter, Leaner Ways to Work. Londres: Pearson Education.
Véstia, J. (2021). A Importância da Gestão de Autorizações em Sistemas SAP. Relatório de Projeto Organizacional Aplicado. Escola Superior de Ciências Empresariais. Instituto Politécnico de Setúbal.
Vidal, A. (2017). Agile Think Canvas, Rio de Janeiro, Brasport.
