Management and Access Control in Enterprise Resource Planning in an Organizational Context

José Vestia – Polytechnic Institute of Setúbal, Portugal

Leonilde Reis – Polytechnic Institute of Setúbal, Portugal

7th International Scientific-Business Conference – LIMEN 2021 – Leadership, Innovation, Management and Economics: Integrated Politics of Research – CONFERENCE PROCEEDINGS, Online/virtual, December 16, 2021, published by the Association of Economists and Managers of the Balkans, Belgrade; Printed by: SKRIPTA International, Belgrade, ISBN 978-86-80194-54-7, ISSN 2683-6149, DOI: https://doi.org/10.31410/LIMEN.2021

Abstract

Organizations are currently dependent on Information and Communication Technologies. In this sense, Enterprise Resource Planning and Systems, Applications and Products in Data Processing have had great organizational relevance over time, given the ability to aggregate and man­age the information underlying the business. The underlying objectives of the paper focus on presenting the importance of ticket management with­in the scope of a service inserted and supported by the Agile methodology, more specifically in the management of access for ERP SAP users within the scope of an IT project. The methodology adopted is based on Agile SCRUM and the practice established in the organization under study. The main re­sults emphasize that, given the complexity of Enterprise Resource Planning and Systems, Applications and Products in Data Processing, organizations are confronted with the dynamics inherent in the management of Informa­tion and Communication Technologies projects.

LIMEN Conference

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