Use of Internal Communication Channels and Employees Communication during COVID-19 Pandemic and Afterwards

Karmen Erjavec – University of Novo mesto, Faculty of Economics and Informatics, Na Loko 2, 8000 Novo mesto, Slovenia

7th International Scientific-Business Conference – LIMEN 2021 – Leadership, Innovation, Management and Economics: Integrated Politics of Research – SELECTED PAPERS, Online/virtual, December 16, 2021, published by the Association of Economists and Managers of the Balkans, Belgrade; Printed by: SKRIPTA International, Belgrade, ISBN 978-86-80194-53-0, ISSN 2683-6149, DOI: https://doi.org/10.31410/LIMEN.S.P.2021

Abstract

The situation at the time of the pandemic COVID-19 and after­wards posed great challenges for companies as they had to adjust to a “new normal”. This situation posed a challenge to the use of internal communica­tion channels, employee engagement and satisfaction with the company. It is argued that the use of internal communication channels is an important factor in increasing employee engagement and satisfaction with the com­pany. The study aimed to investigate the use of communication channels and their impact on employees’ satisfaction with their jobs, the meaning­fulness of their work and their commitment to their company during the cri­sis COVID-19. An explorative qualitative and qualitative research approach was used to determine the use of communication channels and employee engagement during the COVID-19 pandemic and afterwards by Slovenian employees. The results of the statistical analysis show that there is a sig­nificant relationship between the use of communication channels and the satisfaction level of Slovenian employees. Finally, suggestions are made for organisational communication strategies in times of the pandemic.

LIMEN Conference

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