Karmen Erjavec – University of Novo mesto Faculty of Economics and Informatics, Na Loko 2, 8000 Novo mesto, Slovenia


DOI: https://doi.org/10.31410/LIMEN.S.P.2020.67


6th International Scientific-Business Conference – LIMEN 2020 – Leadership, Innovation, Management and Economics: Integrated Politics of Research – SELECTED PAPERS, Online/virtual, November 26, 2020, published by the Association of Economists and Managers of the Balkans, Belgrade; Printed by: SKRIPTA International, Belgrade, ISBN 978-86-80194-40-0, ISSN 2683-6149, DOI: https://doi.org/10.31410/LIMEN.S.P.2020



The context of the COVID-19 pandemic presents communication challenges for companies as they adjust to a new operating, business and public policy environment. This unprecedented public health crisis affects all stakeholders. The COVID-19 pandemic underlined the importance of strategic internal communication, as many companies had to introduce new working practices and hire or fire staff extremely quickly. An explorative qualitative and qualitative research approach was applied to determine the use of digital communication channels and communication channels during the COVID-19 pandemic by Slovenian employees. The opportunities and challenges that arose during COVID-19 the outbreak of the pandemic are presented. Finally, proposals for organizational communication strategies in times of the pandemic are provided.



Internal communication, COVID-19 pandemic, Digital media.



Coronavirus cases. Accessed March 13th. 2020 Available at: https://www.worldometers.info/coronavirus/.
COVID-19 flash study. (2020). https://www.amcham.si/sl/posel-med-in-po-COVID-19-podatki-s.html.
Eurofound (2020). Living. working and COVID-19. https://www.eurofound.europa.eu/publications/report/2020/living-working-and-COVID-19.
Hecht, M. (1978). The conceptualization and measurement of interpersonal communication satisfaction. Human Communication Research 4, 253-264.
Pond, S., Geyer, P. (1991). Differences in the relation between job satisfaction and perceived work alternatives among older and younger blue-collar workers. Journal of Vocational Behavior 39, 251-262.
Raghuram, S., Hill, S., Gibbs, J., Maruping, L. (2019). Virtual Work: Bridging Research Clusters. Academy of Management 13, 308–341.
Raišiene, A. G., Rapuano, V., Varkulevičute, K., Stachova, K. (2020). Working from Home—Who Is Happy? A Survey of Lithuania’s Employees during the COVID-19 Quarantine Period. Sustainability 12:1-21. http://doi.org/10.3390/su12135332.
Sias P., Pedersen. H., Gallagher, E., & Kopaneva, I. (2012). Workplace friendship in the electronically connected organization. Human Communication Research 38, 253-279. http://doi.org/10.1111/j.1468-2958.2012.01428.x.
Smith, S.A., Patmos, A., Pitts, M.J. (2018). Communication and Teleworking: A Study of Communication Channel Satisfaction. Personality. and Job Satisfaction for Teleworking Employees. International Journal of Business Communication 55(1).44-68. htpp://doi.org/10.1177/2329488415589101
Spiteri, G. Fielding, J., Diercke, M., Campese, C., Enouf, V., Gaymard, A. (2020. First cases of coronavirus disease 2019 (COVID-19) in the WHO European Region. 24 January to 21 February 2020. Euro Surveillance 25(9). https://doi.org/10.2807/1560-7917.ES.2020.25.9.2000178.

Strong, D. M., Johnson, S. A., Tulu, B., Trudel, J., Volkoff, O., Pelletier, L. R., Bar-On, I., Garber. L. (2014). A theory of organization-EHR affordance actualization. Journal of the Association for Information Systems 15(2), 53–85. https://doi.org/10.17705/1jais.00353
Waizenegger, L., Mckenna, B., Cai. W., Bendz, T. (2020). An affordance perspective of team collaboration and enforced working from home during COVID-19. European Journal of Information Systems 29(4), 429-442. https://doi.org/10.1080/0960085X.2020.1800417
Work organization during and after the epidemic (2020). Ljubljana: Faculty of Economics, University of Ljubljana.


Download Full Paper




Association of Economists and Managers of the Balkans – UdEkoM Balkan
179 Ustanicka St, 11000 Belgrade, Republic of Serbia

LIMEN conference publications are licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.