Product and Service Management Implementation Maturity Assessment – A Literature Review. A Proposal for a Maturity Assessment Framework

Dimitrios Papadopoulos – Department of Financial and Management Engineering, University of the Aegean, Kountouriotou, 41, 82100, Chios, Greece

Michail Glykas – Department of Financial and Management Engineering, University of the Aegean, Kountouriotou, 41, 82100, Chios, Greece

Thaleia Dima – Department of Financial and Management Engineering, University of the Aegean, Kountouriotou, 41, 82100, Chios, Greece

Abstract: The research is compiled to provide a thorough overview of nine well-known business excellence models (BEMs) applied in various countries and organizations worldwide. The literature survey included forty-five ar­ticles related to business excellence models as a highly useful framework for the improvement and assessment of Quality Management and Hu­man Resources Management within several organizations. A total of seven­ty-six evaluation criteria emerged from the nine BEM overviews, which were grouped and presented as type “a” criteria and then classified into three cat­egories (inflows, production, and outflows) presented as type “b” criteria based on the above study. The research findings point out that these critical factors connected to the most dominant of the seventy Business Excellence Models evaluation criterion “a” and of the organizational categories refer as criterion “b” can influence the application of quality practices or manage­ment initiatives at a firm.

LIMEN Conference

9th International Scientific-Business Conference – LIMEN 2023 – Leadership, Innovation, Management and Economics: Integrated Politics of Research – CONFERENCE PROCEEDINGS, Hybrid (Graz University of Technology, Graz, Austria), December 7, 2023

LIMEN Conference Proceedings published by the Association of Economists and Managers of the Balkans, Belgrade, Serbia

LIMEN Conference 2023 Conference Proceedings: ISBN 978-86-80194-78-3, ISSN 2683-6149, DOI: https://doi.org/10.31410/LIMEN.2023

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