Maria-Christina Proia – Department of Financial and Management Engineering, University of the Aegean, Greece
Athina Tsimpidou – Department of Financial and Management Engineering, University of the Aegean, Greece
Spyridon Sakelariou – Department of Financial and Management Engineering, University of the Aegean, Greece
Michail Glykas – Department of Financial and Management Engineering, University of the Aegean, Greece
Keywords:
Marketing;
Sports Marketing;
Supply Chain;
Operations Management;
Effort Based Costing
Abstract
A systematic literature survey on sales and marketing operations is presented with an emphasis on supply chain management. Articles includΒed in the survey are categorized into four main categories identified namely: Supply Chain Management, Sales and Operations Planning, Artificial IntelliΒgence and Big Data Analytics. The theory of Sports Marketing is presented as well as an effort-based costing case study of a team of Sports Marketing proΒfessionals working in marketing, sales and supply chain management. The costing case study approach provides activity costs calculations as well as the required Full-Time Equivalents per activity. Based on these calculations further performance metrics per activity are calculated.

Β Β Download file

LIMEN Conference
8th International Scientific-Business Conference – LIMEN 2022 – Leadership, Innovation, Management and Economics: Integrated Politics of Research – CONFERENCE PROCEEDINGS, Hybrid (EXE Budapest Center, Budapest, Hungary), December 1, 2022,
LIMEN Conference proceedings published by the Association of Economists and Managers of the Balkans, Belgrade, Serbia
LIMEN Conference 2022 Conference proceedings: ISBN 978-86-80194-66-0, ISSN 2683-6149, DOI:Β https://doi.org/10.31410/LIMEN.2022
Creative Commons NonΒ Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission.Β
Suggested citation
Proia, M. C., Tsimpidou, A., Sakelariou, S., & Glykas, M. (2022). Marketing, Sales and Supply Chain Management: A Case Study in Sports Marketing Human Resources Costing. In V. Bevanda (Ed.), International Scientific-Business Conference β LIMEN 2022: Vol 8. Conference proceedingsΒ (pp. 281-296). Association of Economists and Managers of the Balkans.Β https://doi.org/10.31410/LIMEN.2022.281
References
Ambrose, S. C., Matthews, L. M., & Rutherford, B. N. (2018). Cross-functional teams and social idenΒtity theory: A study of sales and operations planning (S&OP). Journal of Business Research, 92, 270-278. https://www.sciencedirect.com/science/article/abs/pii/S0148296318303710Β
Ardito, L., Petruzzelli, A. M., Panniello, U., & Garavelli, A. C. (2018). Towards Industry 4.0: Mapping digital technologies for supply chain management-marketing integration. Business process manΒagement journal. https://www.emerald.com/insight/content/doi/10.1108/BPMJ-04-2017-0088/full/html?journalCode=bpmjΒ
Berry, L. L. (1995). Relationship Marketing of ServicesβGrowing Interest, Emerging PerspecΒtives. Journal of the Academy of Marketing Science, 23(4), pp. 236β245.
Bijmolt, T. H., Broekhuis, M., De Leeuw, S., Hirche, C., Rooderkerk, R. P., Sousa, R., & Zhu, S. X. (2021). Challenges at the marketingβoperations interface in omni-channel retail enΒvironments. Journal of Business Research, 122, 864-874. https://www.sciencedirect.com/science/article/pii/S014829631930699XΒ Β
Bruhn, M., & Rohlmann, P. (2022). Sports Marketing: Fundamentals β Strategies β InstruΒments. Wiesbaden: Springer.
Chadwick, S., & Beech, J. (2007). Introduction: the marketing of sport. In Beech, J. and ChadΒwick, S. (Eds.), The Marketing of Sport (pp 3-23). Harlow: Prentice Hall.
Cole, M. S., Harris, S. G. & Bernerth, J. B. (2006). Exploring the implications of vision, approΒpriateness, and execution of organizational change. Leadership and Organization DevelΒopment Journal, 27 (5), 352-67. https://doi.org/10.1016/j.technovation.2004.02.008Β
Danese, P., Molinaro, M., & Romano, P. (2018). Managing evolutionary paths in Sales and OpΒerations Planning: key dimensions and sequences of implementation. International JourΒnal of Production Research, 56(5), 2036-2053. https://www.tandfonline.com/doi/abs/10.1080/00207543.2017.1355119Β Β
Darmawan, A., Wong, H., & Thorstenson, A. (2018). Integration of promotion and production decisions in sales and operations planning. International Journal of Production Research, 56(12), 4186-4206. https://www.tandfonline.com/doi/full/10.1080/00207543.2018.1431418Β
Dogru, A. K., & Keskin, B. B. (2020). AI in operations management: applications, challenges and opportunities. Journal of Data, Information and Management, 2(2), 67-74. https://link.springer.com/article/10.1007/s42488-020-00023-1Β Β
Feng, Q., & Shanthikumar, J. G. (2018). How research in production and operations manageΒment may evolve in the era of big data. Production and Operations Management, 27(9), 1670-1684. https://onlinelibrary.wiley.com/doi/abs/10.1111/poms.12836Β
Fetchko, M. J., Roy, D. P. & Clow, E. K. (2018). Sports Meets Marketing. In M.J. Fetcko, D.P. Roy & E.K. Roy (eds), Sports Marketing (pp. 1-24). New York: Routledge.
Galbreath, J. (2005). Which resources matter the most to firm success? An exploratory study of resource-based theory. Technovation, 25 (9), 979-987.
Glykas, M. M. (2011). Effort based performance measurement in business process manageΒment. Knowledge and Process Management, 18(1), 10-33. https://onlinelibrary.wiley.com/doi/abs/10.1002/kpm.364Β
Goh, S. H., & Eldridge, S. (2019). Sales and Operations Planning: The effect of coordination mechanisms on supply chain performance. International Journal of Production EconomΒics, 214, 80-94. https://www.sciencedirect.com/science/article/abs/pii/S0925527319301239Β
Groza, M. D., Zmich, L. J., & Rajabi, R. (2021). Organizational innovativeness and firm perΒformance: Does sales management matter?. Industrial marketing management, 97, 10-20. https://www.sciencedirect.com/science/article/abs/pii/S0019850121001097Β
Han, R., Lam, H. K., Zhan, Y., Wang, Y., Dwivedi, Y. K., & Tan, K. H. (2021). Artificial intelΒligence in business-to-business marketing: a bibliometric analysis of current research staΒtus, development and future directions. Industrial Management & Data Systems, 121(12), 2467-2497. https://www.emerald.com/insight/content/doi/10.1108/IMDS-05-2021-0300/full/htmlΒ
Helo, P., & Hao, Y. (2021). Artificial intelligence in operations management and supply chain management: an exploratory case study. Production Planning & Control, 1-18. https:// www.tandfonline.com/doi/full/10.1080/09537287.2021.1882690
Huang, S., Potter, A., & Eyers, D. (2020). Social media in operations and supply chain management: State-of-the-Art and research directions. International Journal of Production Research, 58(6), 1893-1925. https://www.tandfonline.com/doi/abs/10.1080/00207543.2019.1702228?journalCode=tprs20Β
Jabbour, A. B. L., Luiz, J. V. R., Luiz, O. R., Jabbour, C. J. C., Ndubisi, N. O., de Oliveira, J. H. C., & Junior, F. H. (2019). Circular economy business models and operations management. JourΒnal of cleaner production, 235, 1525-1539. https://www.sciencedirect.com/science/article/abs/pii/S0959652619323261Β Β
Kreuter, T., Scavarda, L. F., ThomΓ©, A. M. T., Hellingrath, B., & Seeling, M. X. (2021). Empirical and theoretical perspectives in sales and operations planning. Review of Managerial Science, 1-36. https://link.springer.com/article/10.1007/s11846-021-00455-yΒ
Kristensen, J., & Jonsson, P. (2018). Context-based sales and operations planning (S&OP) research: A literature review and future agenda. International Journal of Physical Distribution & LogisΒtics Management. https://www.emerald.com/insight/content/doi/10.1108/IJPDLM-11-2017-0352/full/htmlΒ
LeMay, S., Helms, M. M., Kimball, B., & McMahon, D. (2017). Supply chain management: the elusive concept and definition. The International Journal of Logistics Management. https://www.emerald.com/insight/content/doi/10.1108/IJLM-10-2016-0232/full/htmlΒ
Li, G., Li, L., Choi, T. M., & Sethi, S. P. (2020). Green supply chain management in Chinese firms: Innovative measures and the moderating role of quick response technology. Journal of OperaΒtions Management, 66(7-8), 958-988. https://onlinelibrary.wiley.com/doi/full/10.1002/joom.1061Β
Machado, C. G., de Lima, E. P., da Costa, S. E. G., Angelis, J. J., & Mattioda, R. A. (2017). Framing matuΒrity based on sustainable operations management principles. International Journal of Production Economics, 190, 3-21. https://www.sciencedirect.com/science/article/pii/S0925527317300282Β
Mahajan, G. (2020). What Is Customer Value and How Can You Create It? Journal of Creating Value, 6(1), 119β121. https://doi.org/10.1177/2394964320903557Β
MartΓnez-LΓ³pez, F. J., MerigΓ³, J. M., GΓ‘zquez-Abad, J. C., & Ruiz-Real, J. L. (2020). Industrial marΒketing management: Bibliometric overview since its foundation. Industrial Marketing ManageΒment, 84, 19-38. https://www.sciencedirect.com/science/article/abs/pii/S0019850119307308Β
Matos, S. V., Schleper, M. C., Gold, S., & Hall, J. K. (2020). The hidden side of sustainable operations and supply chain management: unanticipated outcomes, trade-offs and tensions. International Journal of Operations & Production Management. https://www.emerald.com/insight/content/doi/10.1108/IJOPM-12-2020-833/full/html#sec006Β Β
Min, S., Zacharia, Z. G., & Smith, C. D. (2019). Defining supply chain management: in the past, presΒent, and future. Journal of Business Logistics, 40(1), 44-55. https://onlinelibrary.wiley.com/doi/full/10.1111/jbl.12201Β Β
Nabil, L., El Barkany, A., & El Khalfi, A. (2018). Sales and operations planning (S&OP) concepts and models under constraints: Literature review. International Journal of Engineering Research in Africa, 34, 171-188. https://www.scientific.net/jera.34.171Β
Nemati, Y., Madhoshi, M., & Ghadikolaei, A. S. (2017). The effect of Sales and Operations Planning (S&OP) on supply chainβs total performance: A case study in an Iranian dairy company. ComΒputers & chemical engineering, 104, 323-338. https://www.sciencedirect.com/science/article/pii/S0098135417301898Β
Niessen, L., & Bocken, N. M. P. (2021). How can businesses drive sufficiency? The business for sufficiency framework. Sustainable Production and Consumption, 28, 1090β1103. https://doi.org/10.1016/j.spc.2021.07Β Β
Noroozi, S., & Wikner, J. (2017). Sales and operations planning in the process industry: a literature reΒview. International Journal of Production Economics, 188, 139-155. https://www.sciencedirect.com/science/article/pii/S092552731730066XΒ Β
Pereira, D. F., Oliveira, J. F., & Carravilla, M. A. (2020). Tactical sales and operations planning: A holistic framework and a literature review of decision-making models. International Journal of Production Economics, 228, 107695. https://www.sciencedirect.com/science/article/abs/pii/S0925527320300852Β Β Β
Roche, M. (2006). Mega- events and modernity revisited: Globalization and the case of the Olympics. Sociological Review Monograph, 54(2), 25β40.
Roden, S., Nucciarelli, A., Li, F., & Graham, G. (2017). Big data and the transformation of operations models: a framework and a new research agenda. Production Planning & Control, 28(11-12), 929-944. https://www.tandfonline.com/doi/full/10.1080/09537287.2017.1336792Β
Sachini, E., Nikou, E., & Glykas, M. (2022). Process mining human resources cost calculations in time-driven activity-based costing. https://doi.org/10.15405/epsbs.2022.12.02.15, 2357-1330
Schlegel, A., Birkel, H. S., & Hartmann, E. (2020). Enabling integrated business planning through big data analytics: a case study on sales and operations planning. International Journal of PhysΒical Distribution & Logistics Management, 51(6), 607-633. https://www.emerald.com/insight/content/doi/10.1108/IJPDLM-05-2019-0156/full/htmlΒ
Smith, A. C. T., & Stewart, B. (2015). Introduction to Sport Marketing. London: Routledge.
Stentoft, J., Rajkumar, C., Freytag, P. V., & Mikkelsen, O. S. (2020, October). Sales and operations planning: empirical insights into perceived relevance and lack of implementation. In Supply Chain Forum: An International Journal (Vol. 21, No. 4, pp. 246-259). Taylor & Francis. https:// www.tandfonline.com/doi/full/10.1080/16258312.2020.1801106?casa_token=Svyv3w9y9UQAΒAAAA%3AQUYvsfCOCzpUdeD6_qdRbEbxJVL1EDU2JHwprmmIAEDlHlDA7pbNiXEΒcoY9hLUTWz6DaiKIN14sΒ
Stolze, H. J., Mollenkopf, D. A., Thornton, L., Brusco, M. J., & Flint, D. J. (2018). Supply chain and marketing integration: Tension in frontline social networks. Journal of Supply Chain ManageΒment, 54(3), 3-21. https://onlinelibrary.wiley.com/doi/full/10.1111/jscm.12169Β
Talwar, S., Kaur, P., Fosso Wamba, S., & Dhir, A. (2021). Big Data in operations and supply chain management: a systematic literature review and future research agenda. International Journal of Production Research, 59(11), 3509-3534. https://www.tandfonline.com/doi/full/10.1080/00207543.2020.1868599Β
Toorajipour, R., Sohrabpour, V., Nazarpour, A., Oghazi, P., & Fischl, M. (2021). Artificial intelligence in supply chain management: A systematic literature review. Journal of Business Research, 122, 502-517. https://www.sciencedirect.com/science/article/pii/S014829632030583XΒ
Tsay, A. A., Gray, J. V., Noh, I. J., & Mahoney, J. T. (2018). A review of production and operations management research on outsourcing in supply chains: Implications for the theory of the firm. Production and Operations Management, 27(7), 1177-1220. https://onlinelibrary.wiley.com/doifull/10.1111/poms.12855Β
Wang, J., Zhao, L., & Huchzermeier, A. (2021). Operationsβfinance interface in risk management: ReΒsearch evolution and opportunities. Production and Operations Management, 30(2), 355-389. https://onlinelibrary.wiley.com/doi/abs/10.1111/poms.13269Β
Wery, J., Gaudreault, J., Thomas, A., & Marier, P. (2018). Simulation-optimisation based framework for Sales and Operations Planning taking into account new products opportunities in a co-proΒduction context. Computers in industry, 94, 41-51. https://www.sciencedirect.com/science/article/abs/pii/S016636151730163XΒ Β
Yu, Y., & Huo, B. (2018). Supply chain quality integration: relational antecedents and operational consequences. Supply Chain Management: An International Journal. https://www.emerald.com/insight/content/doi/10.1108/SCM-08-2017-0280/full/htmlΒ